In a recent study in the UK, commissioned by BT Global Services, The Work Foundation has concluded that social media like IM can help communications in the office.  More than 45% said that they use social media on a daily basis. And, if your’re older, you might not like new technology, but you definitely use. [...]

Carl Ford writes about presence and Instant Messaging and how VoIP needs to reinvent itself by moving away from a focus on cheap minutes and emphasie the cool apps that are now available. The same holds true for mobile and he specifically mentions the rich messaging  capabilities (text, audio and pictures) of Palringo.
Increasingly, presence, instant [...]